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RT Specialty | Customer Service

Our Customer Service Commitment to You

RT Specialty is committed to providing all of the resources necessary to support our customers across our entire insurance services office. We are one of the few Managing General Agency and Brokerages our size with a dedicated team including corporate claims team on site to assist retail agents.

A special word about our claims services

RT Specialty is here to help our customers at the moments that matter most – and unfortunately these moments frequently involve claims. The goal of our entire insurance services office is to provide services not just through the point of sale, but during the policy term as well. This is what differentiates us from our competition and strengthens the bond with our customers.

Building stronger relationships

RT Specialty’s dedicated claims team has strong relationships with Domestic Insurance Carriers, Certain Underwriters at Lloyd’s of London, as well as the National and Regional independent adjusting firms and third party administrators representing them. These relationships add tremendous benefit to your clients in the event of a claim.

Our goal is to provide the very best service to the customer

We understand that a major part of your success and profitability is tied into claims being addressed quickly and correctly. RT Specialty is committed to the speedy resolution of claims and will be a reasonable advocate for you and your client through every step of the claims process.

How to report a claim

If and when a loss occurs, our dedicated insurance services office claims team is here to provide guidance on every step of the claims process. We will manage the claims process for you from inception of the claim until its resolution.

In order to initiate the reporting of a claim to a Carrier or Lloyds, there are two methods for submission to RT Specialty:

1) Submit a completed Acord form and/or First Notice of Loss (FNOL) to the email address:
RichmondRTclaims@ryansg.net

2) Complete all required documentation and submit through our corporate website at the link:
https://www.simple-rates.com/online-claim-report.aspx

Have a specific question? We’re here to help

For general claims inquiries: RichmondRTclaims@ryansg.net

For departmental inquiries: eric.director@rtspecialty.com